OUR SERVICE 

‘SECURING YOUR SUCCESS'

Our tagline encapsulates our intentions as a business. We understand the value and importance of building strong relationships with our customers and we work towards ensuring rewarding partnerships whereby there is a mutual commitment aimed at effective and successful business outcomes.

With this in mind, James Glen has put in place a number of services to meet the needs of our customers:

 

PERSONALISED SERVICE

We have professional people communicating with our customers every day to assist and advise.

 

QUALIFIED SALES STAFF

Our aim is to become No.1 in the eyes of our customers as the best and most qualified sales team.

 

COMMITMENT TO EXPANDING OUR PRODUCT RANGE

In order to support our customer's growth demands. We continually look to new and innovative products that we see as having real benefits when being implemented on applications within the industry.

 

MARKETING SOLUTIONS AND SUPPORT

In-house capabilities to assist, if need be, in any marketing, advertising or promotional requirements.


TEAM MEMBERS ACROSS AUSTRALIA, NEW ZEALAND, ASIA AND EUROPE

Working to improve the productivity of our customers. We have contacts throughout Australia and overseas capable of sourcing a multitude of fastener product to fit your requirements whether it be day to day products, specialised products or project work.

 

MODERN WAREHOUSING AND DISTRIBUTION NETWORK

Excellent service with prompt, accurate, and full delivery capabilities where and when required. From our central warehouse, which services each of our branch locations, James Glen is able to offer high service levels and increased ordering efficiencies.

 

TECHNICAL ADVICE

You can access years of experience and technical knowledge at James Glen. From our trained sales team to our quality control department, whether you have a complex problem that needs a solution or you just want some basic advice, you can feel confident in calling us for assistance.

 

TESTING, CERTIFICATION & INSPECTION SERVICE

Offering a modern equipped testing laboratory that is available to our customers for a range of material testing. Certification is available if requested, when orders are placed, to allow our quality control procedures to be implemented. The lab provides a state-of-the-art environment for conducting a multitude of tests on products.

 

We are true to the principle that only consequent wholesale specialisation, excellent service, a perfect ability to deliver, combined with the highest quality standard can form the basis for a satisfied clientele.

Our service commitment is closely linked to our company values of Teamwork, Leadership, Excellence and Integrity.